IntheChat

Benchmarks for customer service success:

"Customer expectations for digital are rising, and in a hyper-competitive market, it’s important to regularly benchmark your performance against your competitors."

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Benchmarks for digital customer service success - InTheChat Customer expectations for digital customer service are rising, and in a hyper-competitive market, it’s important to regularly benchmark your performance against your competitors so that you have a firm understanding of how you stack up. By measuring your...

New Blog Post: 5 Ways to Cut Costs in Your

"In the past, we've talked the baseline benchmarks that companies need to meet to satisfy customers. Today we will look at ways contact centers can improve efficiency and lower costs."

Read: https://inthechat.com/5-ways-to-cut-costs-in-your-contact-center/

New blog post: Students are frustrated with the poor state of digital in post-secondary:

The problem that today's universities face is that educational institutions have not kept up with the pace of digital change. Today's students are more digitally literate than ever before, and the gap between what students expect to be able to accomplish digitally, and what educational institutions actually support, has never been bigger.

Read more: http://ow.ly/QtJR50ouZcC