Perti Solutions

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We've been hard at work crafting a custom application for a well-known car sharing program in Canada. While we can't mention names due to policy restrictions, we can share some incredible features that are transforming the car-sharing experience:

Claim Management

✅ Empowers support agents to report accidents and issues with cars, swiftly creating claims.
✅ Facilitates seamless communication between agents and customers regarding their claims.
✅ Enables agents to generate customized payment plans for hassle-free settlements.
✅ Keeps customers in the loop with timely email notifications about upcoming payments.

Repair Request Management

✅ Agents can effortlessly initiate repair requests tied to claims.
✅ Streamlines communication with multiple repair shops to expedite car repairs.

📢 Expert ServiceNow Business Analysis Available Now for Staff Augmentation| ITSM and ITIL Proficiency

👩‍💼 Are you on the lookout for a Business Analyst with a specialization in IT Service Management (ITSM) and ITIL methodologies? Look no further! We have the perfect addition to your team, ready to drive your projects to success.

Why Choose Our Business Analyst?
• Our Business Analyst brings over 7+ years of experience to the table
• Certified in an array of certifications, including ITIL 4 Foundations and ITIL 4 Direct Plan and Improve.
• As a ServiceNow Certified System Administrator, they've honed their skills in HRSD, ITOM, and Performance Analytics, setting them up to excel in diverse aspects of IT management.

Key Competencies
✅ In-depth understanding of ITIL principles and methodologies
✅ Extensive knowledge of CMDB practices and ITSM frameworks
✅ Proficiency in project coordination and process enhancement
✅ Strong organizational abilities for seamless workflow management
✅ Exceptional communication skills for effective cross-functional collaboration

Availability:
• Remote work during North American hours
• Part-time (20 hours/week) availability until December 2023
• Based in Vancouver, Canada

Value:
• Streamlined IT operations and processes
• Expert ITIL insights
• Remote collaboration prowess

For more information:
👤 Contact: Monette Esparcia
✉️ or email us at [email protected]
🌐 www.perti.ca