IDEA Training Collaborative

Support your frontline staff with the skills to stay safe and in control during crises.

Our 2-day Understanding & Managing Aggressive Behaviour (U.M.A.B.) training teaches staff how to recognize, de-escalate, and safely respond to aggressive or violent client behaviour using approved verbal and physical techniques.
Participants will practice self-protection, disengagement, and crisis management skills while maintaining client dignity and complying with all relevant policies and procedures.
Includes a training manual and a 1-year certificate (punctual attendance required). Comfortable clothing and running shoes are a must.

Register now at ideatraining.org

Turn conflict into confidence.

Join Idea Training Collaborative’s Conflict Resolution Training to master tough conversations, de‑escalation, and win‑win solutions for stronger relationships and better outcomes.

Grief is showing up in your work every day.
Take a pause to process it.

Tomorrow’s live online training, Grief and Loss in Community Service Work, is now just $100 (save $40 off the regular $140). Join facilitator Yvette Perreault to explore how ongoing loss affects staff, teams, and organizations, and leave with practical tools to respond with more confidence and compassion.

To grab the $100 rate for this session, email [email protected] for registration details.
Learn more: ideatraining.org/courses/grief-and-loss-in-community-service-work/

Learn effective de-escalation strategies for medium to high-risk behaviors using non-restrictive methods. Perfect for those working in shelter, housing, and homelessness sectors.

What you'll learn:
✓ Crisis Development Model
✓ Verbal de-escalation techniques
✓ Decision-Making Matrix for high-risk situations
✓ Trauma & brain psychology insights
✓ Disengagement strategies

Hands-off policy - NO physical holds taught

📍 Limited spots available for May 27th, 2026
Register now: ideatraining.org