ADR Chambers

Risk-Based Complaints Handling: Six Questions to Consider

Not every complaint should be handled the same way. A fair complaints process is not about treating every issue identically, but about responding in ways that are transparent, proportionate, and grounded in risk. In this article, we explore six practical questions organizations should ask when applying a risk-based approach to complaints handling, from identifying potential harm and assessing seriousness early, to deciding who should conduct the assessment and when external support may be needed. A thoughtful risk framework helps organizations use limited resources wisely, protect people, and build trust in the integrity and fairness of their complaint handling systems. FULL article available on our ADR Chambers Investigations website: https://adrinvestigations.com/risk-based-decision-making-complaints-handling/

Managing workplace complaints (webinar) Email from Stitt Feld Handy Group / ADR Chambers Managing workplace complaints; Do you know your options?   February 12, 12:00 - 12:55 EST Register here   Free webinar presented by   Greetings! Workp