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📌 QA guide to handle defect leakage in Production🔻

🔍 What is defect leakage? In simple words, “Defect Leakage is the metric that is used to identify the efficiency of the QA testing i.e., how many defects are missed or slipped during the QA testing. “ The higher the number, the more cause for alarm.

Though organizations nowadays believe in building QA culture, adoption of Agile and DevOps still many companies consider QA as the only gatekeepers for quality and fully responsible for skipping bugs in production. No matter how much you test, there are so many bug types in software testing, that a few bugs can still slip through the testing phase & reach production. Every software tester would have come across a situation of a missed bug in software testing. For many testers, it’s a terrifying nightmare. Such situations can be overwhelmingly stressful and scary!
So, Here is the guide for a QA to handle skipped bugs in production:

✅ Avoid blaming games
✅ Don’t Panic
✅ Reproducing the issue
✅ Identify a workaround
✅ Roll out a quick fix
✅ Learn From the Mistakes: See mistakes as an opportunity to learn. Think about ways to prevent similar mistakes from happening in the future following steps:

-After the patch is released, conduct a root cause analysis and investigate how they got through the testing phase.

-Brainstorm or huddle with your team about the possible ways to prevent similar issues in the future.

-Identify the gaps in your process to avoid similar bugs in the future. Strengthen or change your process as per your context.

-Make some action plan and share gap analysis with your manager if you need help in regards to updating test data in the QA environment, reviewing acceptance criteria in the early stage, increasing test coverage or adding more automation test cases etc.

-Sometimes you will notice that some features/modules are difficult to test. Poor testability leads to more bugs. Improve the testability of such features/modules.

-Blocker or Critical bugs should be test coverages for manual and automation if possible.

-Document and share your learnings with your entire team to prevent similar issues in the future.

🙏==🚀Learn More 🔻==🙏
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sariful islam QA Director | Thought Leader | | Test Architect | Mastering QA & Automation Expert | 2000+ Mentees | Certified PSM™| Youtuber-QA Automation 🚀