ComputerTalk

AI in contact center workforce management is improving both efficiency and employee well-being. Find out how in our blog:

How AI is Reshaping Contact Center Workforce Management Learn all about AI workforce management for contact centers, including its impact on forecasts, schedule headaches, same-day queue pressure, and agent workload.

Answers aren’t enough. New Gartner research shows customers expect AI to take action, like booking appointments, submitting documents, and updating accounts. The future of service is AI that gets things done. 💡

Read the article: https://www.gartner.com/en/newsroom/press-releases/2026-07-08-gartner-survey-finds-customers-are-three-times-more-likely-to-use-third-party-genai-than-company-provided-chatbots-for-customer-service

Gartner Survey Finds Customers Are 3x More Likely to Use Third-Party GenAI Than Company-Provided Chatbots for Customer Service Customers are approximately three times more likely to use third-party GenAI tools than company-provided chatbots when resolving customer service issues, according to a survey by Gartner, Inc., a business and technology insights company.

The future of higher education support is smarter, faster, and more connected. 🎓️

Discover how modern contact centers are helping colleges and universities improve every student interaction.

Read the latest insights 👉️

Top 10 Best Practices for Higher Education Contact Centers Creating exceptional experiences for students, staff, parents, and alumni starts with a strategic, modernized contact center approach.

If you have an excellent product, but your customer service can't keep up, your brand could suffer. Our blog explains why excellent customer service is so important - and how you can improve yours! Check it out:

Why Excellent Customer Service Is Important and How to Improve It Excellent customer service plays a critical role in an organization’s long-term success. It directly impacts customer loyalty, brand reputation, and revenue growth—making it more than just a support function.