Wells Garage

Wells Garage will be closed for vacation from February 25 – March 4. We will reopen the afternoon of March 5.

Messages will not be monitored while we’re away. We’ll respond as soon as we’re back. Thanks for your understanding!

If you bank with consider changing who you bank with. We fraudulently had $13,800 stolen from our accounts and states that is is my fault and they are not responsible for the stolen money. I have moved up the chain and am now waiting on my third representative. This is also from my small business. I work hard to feed my family and save money in a “safe” bank but seeing as RBC only wants to give away Iwatches to new customers and not help or care about existing clients. I have reached out for legal advice and I am now going to be going to the media. A Billion dollar corporation is effectively crippling a small business. If you have a small business maybe look into other options and for your personal finance I would do the same. Over 40years with RBC and this is how you treat loyal customers. Raise rates and essentially don’t take ownership for your lack of security.

UPDATE: After going through all of the rounds of security and Client Complaints Appeal Office they still claim that I gave away my information. I still stated that the first scammer that called (when I fell for the scam) already had my personal account information. They knew all of my days transaction and went over them with me to verify that I had done them. They knew the most current info (which is never the same daily). Everything points to a leak in RBC security or their app has been hacked and they don’t want to stand behind their mistakes and faults. Also there are currently over 200 fraud cases with RBC in Quebec for similar stories.

Please share and spread this story to get more people to hear it and report back their cases as well. The more cases we can find in common maybe the banks will start to take cyber crime more seriously. Protect our money that we pay for them to keep safe.

My next step is still trying to get the transcripts from the bank and filing with the ombudsman. I will also start reaching to to the media. If anyone has any advice or contacts or even experience in reaching out to the media your advice would be appreciated.

Hope to have better updates for everyone.

Notice to our Customers. Wells Garage shop will be closed Monday December 23 - Friday January 3 for the Christmas Holiday. We will reopen Monday January 6 and will return messages at that time. From our family to yours Happy Holidays!