MetCredit

What makes a collections partnership last for more than three decades?

Our latest Client Spotlight features Brian Vinent, Senior Manager, Recoveries & Vendor Performance, Credit Operations at Rogers Communications, sharing what Rogers values in a trusted recovery partner.

Read the full article. https://hubs.li/Q04qpm9R0

Not all collection approaches are equal.

A professional agency will protect your brand while pursuing recovery.

That’s one reason MetCredit maintains a formal Code of Ethics focused on respect, professionalism, and accountability across every interaction.

The collection industry has changed a lot over the years.

Businesses today expect higher standards, and rightly so.

Have you noticed expectations around professionalism rising across business in general?

Partial payments often create a false sense of progress inside accounts receivable.

The account feels active.
Communication continues.
Small amounts keep trickling in.

Sometimes that’s a very positive sign.

In many cases, partial payments help preserve recovery options and keep accounts legally actionable longer.

BUT some customers also use small recurring payments to stretch timelines while urgency slowly disappears.

The million-dollar question:
Is the account REALLY improving?

This carousel explores how businesses can distinguish between recovery momentum and delay strategies.