Diabsolut
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If your PSA adoption isn't landing the way you expected, the technology probably isn't the problem.
Crystal Keddie has led implementations at large organisations for over a decade. Her consistent finding: the most common barrier is a lack of organisational alignment — decisions made at the executive level without enough involvement from the people who actually use the system every day.
When process owners are left out of the design, resistance is almost guaranteed post-go-live.
The fix isn't more training. It's earlier involvement — getting the right people in the room from the start, giving them ownership, and treating adoption as a people and process initiative rather than a technology rollout.
Naeem Khalid from Diabsolut puts it plainly in this clip: "It's much better for the people who are going to use it to say 'I helped design that system' versus leadership saying 'here's the system, this is how we designed it.'"
Watch the full webinar: https://bit.ly/3Sb51tv
07/13/2026
Most companies can run an AI pilot. Few can scale one without costs or risk getting away from them.
On July 15, we're breaking down exactly how to fix that with MuleSoft. Here's what's on the agenda:
- How to gain full visibility across your AI ecosystem, from LLM usage to autonomous agent activity
- Strategies for enforcing cost controls so LLM infrastructure spend doesn't outpace results
- How to decide which tasks need a fully agentic workflow versus a high-performance LLM
- Ways to orchestrate intelligent agents using MuleSoft's latest automated discovery and orchestration capabilities
- How to optimize every model handoff and selection for cost and risk, without slowing down delivery
Register here: https://www2.diabsolut.com/l/71372/2026-06-30/kdrw32
07/10/2026
Last week we met with the Salesforce Service Cloud SE group to talk about where field service is headed: agentic delivery, governance for AI agents in production, and fixed pricing that removes the guesswork from project costs.
The conversations that stuck with us were about the pain points customers are facing today, and how a pure-play field service partner with 20+ years on the platform helps solve them.
The evening wrapped with a few rounds of boules. Some relationships you just have to build in person.
07/10/2026
Getting executive buy-in for AI isn't about the technology—it's about the business case.
Before approving Agentforce, your board will want answers to three critical questions:
✔️ What measurable business outcomes will it deliver?
✔️ How will risks be managed and governed?
✔️ Why is now the right time to invest?
This article explores how leaders can move beyond AI hype and build a compelling case for Agentforce by focusing on value, trust, and long-term impact.
If you're preparing for AI adoption, these are the conversations you should be having now.
https://ow.ly/R8Ix50ZbRrw
3 Key Questions Your Board Will Ask Before Approving Agentforce Before approving Agentforce, nonprofit boards need answers on AI governance, donor trust, and approval accountability.
07/10/2026
Please join us in welcoming Shmuel Pressman to Diabsolut! 🎉
Shmuel comes on board as Outcomes Partner, bringing a distinctive blend of sales expertise and a genuine people-first mindset that sets him apart. We're excited to see the energy and perspective he brings to our clients and team.
Welcome, Shmuel! 🙌
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