Calgary Computer Guy

Not necessarily computer related but good to know.

Call centre secrets: Current and former telco employees reveal why they're reluctant to help you | CBC News Current and former employees describe how incentive systems at call centres for Rogers, Fido and Bell mean agents who decrease service plans suffer penalties, leading to a culture of "doing as little as possible" for the customer.

We are patiently awaiting the installation of our phones. The new number will be (403) 764-HELP (4357)