Simplify Bookkeeping and Consulting Services

Happy Holidays and Merry Christmas from Simplify Bookkeeping 🎄✨

Wishing our clients, partners, and community a season filled with peace, joy, and time well spent with those who matter most.

Thank you for your continued trust and support. We look forward to the year ahead together.

According to a recent National Post article, CRA call centres are still giving wrong or misleading information up to 83% of the time, years after an audit first flagged the issue.

👉 Read it here: https://nationalpost.com/news/politics/cra-call-centres-still-plagued-by-problems-years-after-audit

This is a strong reminder that when it comes to your taxes and business finances, it is best to rely on your finance team, your bookkeeper and accountant, rather than the CRA call centre.

Here is why:

CRA agents are not always trained for the specific scenarios small business owners face.

If you act on incorrect advice, you could still be held responsible.

Your finance team understands your business and can verify the information properly.

💡 Tip: If you call CRA, always note the date, time, Agent ID, and name of the person you spoke with. Ask for the reference or source, such as a tax bulletin, guide, or CRA webpage, so you and your finance team can cross-reference the information. Then double-check it with your bookkeeper or accountant before taking any action.

Your best protection is solid documentation and a trusted finance team that helps you navigate the rules with confidence.

CRA call centres gave auditors wrong information as often as 83 per cent of the time: AG The Canada Revenue Agency’s call centres are still plagued with reliability and accuracy problems.