Business Forum Gaborone

FlySAA in it's infinite wisdom - can fail customers who have remained loyal enough to retain voyager gold status and at some point even platinum for 2 years, only for their systems and whatever other third party providers to fail meeting the bare minimum customer services. It clearly only ensures solutions for famous or wealthy individuals. Inaccessible customer services, no clear pathway for escalations and no sense of urgency to address what may be exceptional circumstances or system failures. Customers will be out of pocket, convenience and plans if trusting that their systems can work when needed and most important. Sadly, even when unfortunate incidents occur on their part, they can only ever apologise for their shortcomings, gaps or unfortunate lapse in service provision. Their return to Gaborone makes no difference. An unfortunate development that their client must find themselves in just hours before having to depart. Insensitive and careless

Yarona FM South African High Commission, Gaborone - Botswana