IP PBX

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Call Center - IP Phone

It is a blended call center solution where you can get experience for inbound and outbound call seamlessly. This is a fully customized solution and no sit/agent limit as well as no limit in concurrent capacity. The client always gets advantage to use the service direct from a phone operator. The software comes with the following feature:

E1, IP Trunk Interfacing
CTI (Computer Telephony Interface)
ACD (Automatic Call Distribution)
Queue Management
Skill Based Call Routing
IVR with multiple customizable menu structure
Agent Priority Call Answering on multiple services
Customized Call Detail Record
Call Tapping, Voice Logging or Call Recording
Screen Pop-up
Real time and Historical Reporting System
Real-time Interactive Dashboard as Wall Board, Mini Dash board
Multiple Campaign Service
Set Different Level Access Privileges for Admin, Supervisor and Agent
Agent Performance Reporting
Real Time Agent Status and Call Monitoring
Spying or Whispering to Agent
Campaign or Service wise Reporting
CRM Integration or handshaking
Core Banking System Integration
& Many More...

It is a fully customized PBX solution from SOHO to large corporates. This software based IP PBX can be installed in desktop PC or professional servers even in a tablet or laptop. Anyone can manage and control the IP PBX by a very user friendly graphical user interface. The various type of reporting represents the real scenario of communication. Any SIP supported softphone, desktop phone, smart phone or video phone are compatible with this IP PBX.

The general features of the IP BBX are:

IVR/Auto Attendant
Call forwarding
Voicemail
Music on hold
Call transfer
Call divert
Call waiting
Call conference
Message waiting indication
Three way call
Caller ID
Direct Inward Dialing(DID)
IP Trunk Interfacing
FXO/FXS interfacing
Call Detail Records
Active Extension monitor
Call forward No Answer/busy
Call Blind Transfer
Phone Lock
Specific User wise NWD/ISD Lock
Conference Bridge and many more.

Cost effective IP PBX

How to configure SIP accounts in X-lite softphone

How to configure SIP accounts in X-lite softphone http://truvoipbuzz.com - This video tutorial provides step by step instructions on how to configure SIP accounts in X-lite Softphone. In this video, we confi...