CM Training Institute

Tools for IT Support

1.Remote Support Tools

TeamViewer – Popular remote desktop software for remote troubleshooting.

AnyDesk – Another lightweight tool for remote access and support.
LogMeIn Rescue – Provides remote support for troubleshooting and resolving technical issues.

2. Ticketing and Issue Tracking Systems.

Jira Service Management – A widely used IT service management (ITSM) platform for incident tracking and resolution.

Zendesk – A customer support tool that helps in ticket creation, management, and reporting.

Freshservice – An ITIL-compliant service desk tool for managing incidents, problems, and changes.

ServiceNow – An enterprise-level platform for managing incidents, requests, and service management workflows.

3.Monitoring Tools

Nagios – Open-source monitoring software for networks, servers, and applications.

SolarWinds – Provides comprehensive network and system monitoring with user-friendly dashboards.

Zabbix – Open-source monitoring tool for network and server performance.

PRTG Network Monitor – A powerful tool for monitoring bandwidth, servers, and devices in real time.

4.Diagnostic and Troubleshooting Tools

Sysinternals Suite (Microsoft) – A collection of utilities for diagnosing, troubleshooting, and monitoring Windows systems.

Wireshark – A network protocol analyzer used for troubleshooting network-related issues.

MemTest86 – A tool for diagnosing RAM issues and errors.

PingPlotter – A network diagnostic tool that visualizes latency and packet loss across a network.

CCleaner – Used for cleaning up unnecessary files and fixing system issues on Windows.

5. Backup and Data Recovery Tools

Acronis True Image – A popular disk imaging and backup software.
Veeam Backup & Replication – A comprehensive solution for backing up virtual machines and data.

EaseUS Data Recovery Wizard – A tool for recovering lost data from crashed systems or deleted files.

Carbonite – A cloud-based backup service.

6. Antivirus and Security Tools

Norton Antivirus – A leading antivirus software with a suite of security tools.

McAfee Total Protection – A comprehensive suite for endpoint security.

Bitdefender – A powerful antivirus with real-time protection and a range of additional security features.

CrowdStrike – A leading provider of endpoint protection with advanced threat detection and response capabilities.

7. System Administration and Configuration Tools

Active Directory – A directory service used to manage permissions, users, and security policies in a Windows-based network.
Group Policy Management – Used to create and manage group policies to control user and computer settings in Windows environments.

Ansible – An open-source automation tool for managing configurations and automating tasks across servers.

8.Password Management Tools

LastPass – A popular password manager for securely storing and generating passwords.

The latest news regarding Windows 10 updates is that Microsoft has announced the end of support for *Windows 10 on October 14, 2025.* This means that after this date, Windows 10 devices will no longer receive security updates, leaving them vulnerable to cyber threats, and users are strongly encouraged to *upgrade to Windows 11*.

Linux File System.