Bruce Insurance

For all of our clients in Western Australian affected or about to be affected by Severe Tropical Cyclone Narelle.

Our primary concern is your safety and well-being during the impact of Cyclone Narelle. Please ensure that you and your family take all necessary precautions. Any damage can be addressed after the storm has passed.

In the event of an emergency, the Department of Fire and Emergency Services (DFES) should be your first point of contact. They can be reached at 132 500. We recommend saving this number in your mobile phone for quick access.

For guidance on cyclone preparedness, the DFES website provides valuable information: https://www.dfes.wa.gov.au/hazard-information/cyclone

For our clients in Perth and the South West, while Cyclone Narelle is not expected to extend to these regions, high winds and rainfall in excess of 100mm is expected from Friday through to Sunday.

Our Claims Manager, Lauren, will be available throughout the weekend if assistance is required. She can be reached at 0438 955 905.

Please stay safe, and know that the entire team at Bruce Insurance is thinking of all those affected.

This article really hit home for us recently.. Pardon the pun.

On a recent Saturday afternoon, our Director, Murray Bruce and his wife, Kelly-Anne were on their way to a family function when a serious car accident occurred literally in front of them. It was a 2-vehicle collision, with major damage to both vehicles.

Within minutes of reporting the accident there were “towies” arriving at the scene – before police, before the emergency services – they were there in a flash!

Thankfully neither party was seriously hurt.

Luckily, they had insurance.

Their provider was contacted and informed of the situation, given the details of the attending towies, and gave approval for ONE of them to take the vehicle. THIS IS IMPORTANT.

The West Australian Government is in the process of reforming the tow truck industry and the DoT is developing a new regulatory strategy.

Please go to this website for further details:

Tow truck consumer advice (transport.wa.gov.au)

Towing costs are not legislated in Western Australia, like they are in the other states. You should always agree on a price before the tow truck driver commences loading your vehicle on their truck. Additionally, you don’t have to use the first tow truck that arrives at the scene.

No matter what the tow truck driver says, you have the right to choose.

Remember to get the tow truck driver’s name, phone number, the tow truck company name and location of where they will be taking your vehicle.

And most importantly
You should not enter into any agreement to be towed unless you have spoken to your insurer.

Making these decisions at a time of trauma is understandably difficult. If there is one thing to take away from this, it is to ensure that you have the contact details of your insurance company or broker in your phone.

Help is only a phone call away.

For a list of your Bruce Insurance Emergency Assistance contacts, please got to: https://www.bruce.com.au/make-a-claim/