Consumer Credit Legal Service WA Inc.

Think AI knows your consumer rights? Think again.

AI can be a useful starting point for information, but when it comes to consumer law, it doesn't always get it right.

This recent Commissioner’s post from Consumer Protection WA highlights cases they have recently seen cases where AI incorrectly advised consumers they were entitled to refunds, repairs or replacements when Australian Consumer Law did not apply. In some cases, AI even cited legal cases that were irrelevant – or didn't exist at all. https://www.wa.gov.au/government/announcements/the-commissioner-how-reliable-ai-when-it-comes-consumer-law

Before lodging a complaint, disputing a debt, or making decisions based on consumer rights information, make sure you're relying on trusted sources.

At CCLS, we know that understanding your rights can be confusing. If you're facing a consumer issue and aren't sure where to turn, seek advice rather than relying solely on AI-generated information.

If you're experiencing a consumer issue and need advice, CCLS provides free and confidential advice.

📞 (08) 9221 7066
🕘 Monday to Friday, 9:00am – 4:00pm

This week, members of our CCLS team laced up and joined the legal community for the Law Access Walk for Justice in celebration of Law Week!

The walk brought together members of the legal profession, the judiciary, and community organisations to celebrate the incredible pro bono work of WA's legal sector and raise vital funds for Law Access, a charitable organisation connecting people who cannot afford a lawyer with the support they need.

This year, 770 people came together to make a real difference, raising over $160,000 to help expand access to pro bono legal support for those who need it most.

We are proud to stand alongside so many dedicated advocates working towards a fairer, more inclusive legal community.



Law Access

What our volunteers say about volunteering at CCLS…

Want to know what it’s like to volunteer at CCLS?
Check out more information and volunteer testimonials at www.cclswa.org.au/volunteer-with-us/