Hyperviolet

Hyperviolet Service Update ⚠️ Temporary Pause (November–December 2025) ⚠️

Hyperviolet will be temporarily closed until the end of December (resuming early Jan, ideally).

Hi everyone,

I want to share an important update regarding Hyperviolet’s operations for the remainder of this year.

Due to an ongoing systems access issue that arose in recent months from a third party software, affecting our ability to safely retrieve customer records, billing information, and operational data, Hyperviolet will be entering a temporary pause period from November through December.

This pause is necessary to allow full cooperation with the appropriate privacy, security, and legal processes, and to begin the work of responsibly rebuilding our internal systems once we have the required information and direction from the relevant authorities on how to handle the matter with respect to impacted records, finances and client contracts that have been interrupted unexpectedly.

At this time:

Our CRM, billing, and communication systems remain offline. We will not be able to provide customer services during this time.

We do not currently have access to the complete data required to process refunds, adjustments, or individual account inquiries or resolve matters that were pending at the time of the systems outage.

We have sought guidance from the OAIC (privacy), ATO (tax and reporting), and other relevant bodies so that any future actions — including refunds or account rectifications and your personal customer data — are handled correctly and in line with statutory obligations.

Communication must remain written and general, as we are currently unable to respond individually until a formal determination, direction, or outcome becomes available for release. We must follow the confidentiality, procedural, and regulatory requirements that apply during these processes, which limit the amount of detail we can provide to individual clients until the matter concludes (and for which we have no systems to do so anyway) so general weekly updates will remain until further notice.

We are in an operational standstill during this period, and cannot offer rapid resolutions. However, no client data outside the affected CRM system is at risk, and all websites, design files, and creative assets stored independently remain secure. You may update your own website or engage alternative providers during this pause if you need continuity. No hosting plans have been cancelled on our clients end despite the billing pause/comms issue. Your sites remain live; we just cannot offer billable support services.

A further update will be shared once the next stage of the formal process is complete and we have clear instructions about how to proceed.

Thank you sincerely for your patience, understanding, and kindness during this extremely challenging time. My priority is ensuring that all actions taken are compliant, accurate, and in the best interest of clients once systems can be safely restored.

With appreciation,

🖤 Shelby
Hyperviolet

Hi everyone,

A quick update ahead of next week’s formal proceedings.

Due to statutory and confidentiality requirements, I’m unable to share further details about the third-party systems issue currently affecting Hyperviolet’s operations. The matter is being addressed through the appropriate legal and regulatory channels, with a meeting scheduled on 10 November between myself and the service provider (data controller for our CRM).

What this means right now:
• ⚙️ Our CRM, billing, email, and marketing systems remain offline, so I can’t confirm projects, issue invoices or refunds, or operate as usual.
• 💾 All client data stored independently (websites, design files, creative assets) remains safe and unaffected. You can continue managing your sites or provide access to another designer if needed for continuity.
• 📨 Bulk emails and automations are paused until contact-consent records and systems are restored.

Communication
• I can’t take personal calls or emails during the proceedings or issue verbal statements.
• Updates will continue to be shared weekly here on Facebook, even if there’s no new progress.
• All contact must remain general and in writing, and not directed to any one person. Due to legal requirements, I’m unable to respond to individual customer enquiries but am aware this situation affects several clients.

Next steps
If the 10 November meeting doesn’t resolve the issue, Hyperviolet may need to temporarily pause operations while further steps are undertaken. Any retainer or prepaid billing adjustments will be reviewed once the matter concludes.

Please note: Any separate legal lodgement or escalation made during this process may not accelerate resolution of an individual matter. In those cases, we may only be able to provide the same limited response or refer to the existing case number(s) for cross-reference. Individual lodgements could also be processed as separate case files rather than continuations of the same issue, which may delay consideration until the primary matter is finalised; they may also progress more slowly, as they would still rely on the third party’s cooperation in any secondary or tertiary cases.

In some circumstances, individual matters may need to be handled after the current statutory process concludes, as the restoration of data and systems — and our return to full operations — depends on orders or directions from this process to be honoured by the third-party provider, who remains the data controller.

Thank you all for your patience, understanding, and continued support during this unprecedented situation. My focus remains on protecting client data, restoring operations, and ensuring compliance as quickly and fairly as possible.

With appreciation,
🖤 Shelby

We’re currently experiencing a systems outage that’s affecting access to certain customer records, marketing tools, and invoicing systems.

The issue is connected to our third-party platform provider, and it’s now being addressed through the appropriate technical, regulatory, and legal channels to determine the cause and best path to resolution.

We anticipate this process may take until mid-late November, as the next formal review and update is scheduled for that time.

While these processes are underway, we won’t be taking on new work or clients. We appreciate everyone’s patience and understanding while we work to restore our systems securely and in full compliance with statutory requirements.

Please note: this outage has impacted our CRM, marketing, and customer service tools, so social media will remain our primary update channel for the time being.

Unfortunately, our annual Black Friday promotions will not proceed this year due to these technical constraints and the timing of the incident.

Our priority will be returning to support existing customers as soon as it is viable to provide a continued service.

No recurring billing will be taken during the pause and plans will be resumed on a case by case basis when systems stabilise.

If you have trouble reaching us by email or calendar bookings or links on our website are broken ⛓️‍💥 please do not hesitate to connect via Facebook during this time.

Thank you for your ongoing support and patience while we navigate this challenging situation.

— Hyperviolet 🖤