Aegis Risk Management Services

Performance management can be a challenging process. The goal is to positively impact behaviour without causing harm or distress. Account manager at Aegis Risk Management Services, Peter Bianco discusses the importance of informal management practices, not just formal ones, and why keeping notes throughout the process can be critical.

How can we avoid 'the trap of mutual conflict'? In this video, Aegis Risk Management Services manager Simon Booth reflects on the forces of trust and retaliation in the workers' compensation context, and how it invariably leads to negative outcomes.