CXpert - Customer Experience

My interview with the team at Help Desk Migration is now live. In it I discuss VoC programs, how CX has changed since I started working in the profession, and the longevity of my consultancy, CXpert.

Ben Motteram Talks VoC Programs and CX Best Practices Explore Ben Motteram’s approach to CX. Learn how effective VoC programs and employee experience strategies lead to lasting customer loyalty.

A little while ago, Daniel Heilbron and I wrote a post on how CX managers could use correlation analysis to derive insights from feedback. It was so well received that we've followed it up with another post this time on regression analysis. Regression is a great way of determining the drivers of satisfaction which helps CX Managers prioritise what's important.

Deriving Insights From Feedback Pt 2 - CXpert Using regression analysis on customer feedback enables CX Managers to accurately prioritise CX improvement initiatives.