United Call Centers

We were glad to join the TOP 100 Economic Forum, where regional business leaders discussed the future of performance, innovation, and digital transformation. At UCC, our mission is to combine AI and human expertise to turn local strengths into global success, a message we were proud to represent at the event.

As Kozma Richárd, our Managing Director, highlighted: “AI doesn’t replace human knowledge, it amplifies it.”

Read more in our latest blog post below.
https://unitedcallcenters.eu/ucc-at-the-top-100-economic-forum-where-digitalization-meets-human-expertise/

☕ Executive Espresso Vol.2 - AI and Customer Experience in Focus

On October 16, the Continental Citygolf Club once again became the meeting point for leaders in innovation, technology, and business, as United Call Centers hosted the second edition of its own Executive Espresso business breakfast, and once again, it was a full house.

The morning was opened by Richárd Kozma, Managing Director of United Call Centers, who highlighted how technology can complement human expertise to deliver the highest levels of customer experience. This was followed by Balázs Kopcsó, Head of Technology at UCC, showcasing international case studies and real-life examples of AI-driven customer service in action. The event concluded with a thought-provoking roundtable discussion on customer support trends, moderated by Annamaria Ughy (Country Manager, TD SYNNEX), featuring Zsolt Máté Juhász, MBA (CEO, UCC), Adam Mosonyi (Partner, Head of Audit and Risk Advisory Services, RSM Hungary), Zoltán Párkányi and Viktor Túros from Magyar Telekom. We are grateful to all our guests for their participation, valuable insights, and for contributing to the success of this event.

At UCC, we believe the future of customer engagement lies in collaboration, where: Human. Technology. Better Together.

👉 Read the full event recap here:
https://unitedcallcenters.eu/press-room/executive-espresso-vol-2-exploring-the-role-of-ai-in-modern-customer-service

Exploring the Role of AI in Modern Customer Service: Executive Espresso Vol.2 - United Call Centers On October 16, 2025, the Continental Citygolf Club once again became the meeting point for leaders of innovation, […]

🌍 Today, United Call Centers is proud to take part in AI Summit Budapest 2025!

Our CEO, Zsolt Máté Juhász, and our Head of Technology, Balázs Kopcsó, will join the stage to discuss the real-world applications of AI in customer service. At UCC, we believe in turning AI from hype into tangible business value and our award-winning AI-powered customer experience solutions are already helping global brands achieve just that.

👉 Follow us here, we’ll soon share our key insights and takeaways from today’s Summit!