Smaply

Big news! You can now make Smaply look and feel like your brand 🙌
Add your company colors and logo to create a familiar, professional look across your workspace, presentations, and stakeholder share-outs.
Ready to try it out?
👉 Customize your branding in Smaply today!

📊 Want CX to speak CFO? Start using cost-to-serve modelling.
By assigning cost values to pain points (e.g., repeat calls, delays, rework), you can create a “experience P&L.”
Example: 10,000 unnecessary follow-ups × €5 per call = €600K annual opportunity.
🔍 Tag a colleague who should partner with you to build your company’s first experience P&L.

🚀 Smaply October Updates are here!

This month’s release brings exciting new ways to manage and customize your service design work:

🧩 Account Library – reuse key content like personas and journey maps across your whole account
🔁 Copy & Paste Lanes – move lanes easily between journey maps
🎨 Customizable Portfolio Items – personalize opportunities, pain points, and solutions

These updates help your team stay consistent, save time, and adapt Smaply perfectly to your workflow.

👉 Explore all updates here: https://helpdesk.smaply.app/release-notes/2025/october

🎉 Big news from Smaply!
We’ve just launched Account Library — a powerful new way to manage and reuse your personas, journeys, and metrics across all workspaces.
Now, when you update something once, it updates everywhere. No more duplicates, no more confusion — just consistency and time saved.
Whether you’re a small team or a global organization, Account Library helps everyone stay connected and aligned.
➡️ Explore the Account Library today: smaply.com

✨ New Feature Alert: Smaply AI ✨

We’re excited to introduce AI-powered journey creation in Smaply! 🚀
With Smaply AI, creating journey maps just got quicker, easier, and more intuitive than ever before.

👉 Say goodbye to starting from scratch
👉 Get smart suggestions tailored to your context
👉 Focus your time on what really matters: understanding your customers

Ready to supercharge your journey mapping? Try Smaply AI today!
smaply.com/