Sandy Robinson Coaching

A leader sat across from her team member who said,
“I felt dismissed in that meeting.”

Without missing a beat, the leader replied,
“I’m sorry you feel that way.”

The conversation ended quickly.
But the tension didn’t.

On the surface, that phrase sounds polite. It sounds like an apology.

It’s not.

“I’m sorry you feel that way” subtly shifts responsibility back to the other person. It communicates:

Your feelings are your issue.

I’m not owning anything here.

Let’s move on.

It may not be intended that way, but it often lands that way.

Kind leadership - and strong relationships - require more than polite phrases. They require ownership, curiosity, and humility.

Here’s how to reframe it:

Instead of:
“I’m sorry you feel that way.”

Try:
“I’m sorry. That wasn’t my intention. Can you help me understand what felt dismissive?”

Or:
“Thank you for telling me. I don’t want you to feel overlooked. Let’s talk through it.”

Notice the difference.

One deflects.
The other leans in.

Healthy teams are built when we care more about understanding than being right. When we take responsibility for impact - even if our intention was good.

If you lead people - in business, sports, or at home - pay attention to the small phrases. They shape culture.

Kindness isn’t weakness.
Ownership isn’t defeat.
It’s strength under control.

And that’s the kind of leadership people trust.

🎄 Merry Christmas! 🎄

Today we celebrate the greatest gift-Jesus.
In the middle of the food, family, laughter, and traditions, may we take a moment to remember the reason for the season and the hope He brings.

“For to us a child is born…” - Isaiah 9:6

Wishing you a day filled with peace, gratitude, and sweet moments with the people you love!

Check out the parent meeting at parent meeting video can be seen at: https://www.gritvolleyballclub.org/program-info