Two Girls One Mop LLC

Dear Two Girls One Mop Clients,

First, thank you for choosing us for your cleaning needs. We truly appreciate your business and the relationships we've built with so many of our clients.

We understand that life happens. Schedules change, children get sick, work obligations come up, and unexpected situations arise. We always do our best to be flexible and work with our clients when rescheduling is needed.

To help make scheduling easy, we offer consistent, same day and time appointments so you and your family can plan and you know when to expect us.

Over the past few months, we have experienced an increase in last-minute cancellations, lockouts and appointment change requests last minute. While we always try to accommodate these situations, they often leave us with open appointment times that cannot be filled, resulting in lost time and income for our business and staff.

To ensure we can continue providing reliable service to all of our clients, we would like to remind everyone of our cancellation policy:

• Cancellations/Changes with more than 24 hours' notice: No charge

• Cancellations within 24 hours of your scheduled appointment: 50% of the scheduled cleaning fee

• Cancellations within 12 hours of your scheduled appointment, lockouts, or situations where we arrive and cannot access the home: 100% of the scheduled cleaning fee

We kindly ask that if you need to reschedule, you contact us as soon as possible. The more notice we receive, the more flexibility we have to adjust our schedule and accommodate your needs.

Additionally, if we do not currently have keypad, garage, or other alternative access to your home, we encourage you to provide it whenever possible. Having a backup method of entry helps prevent missed appointments if a door is accidentally left locked or someone forgets that a cleaning is scheduled. Any access information provided is stored securely and used only for your scheduled cleaning appointments.

That said, in order to protect the health and safety of our staff and clients, please continue to let us know if anyone in the home is ill. This includes an upper respiratory infections, COVID-19, any gastrointestinal symptoms such as vomiting/diarrhea, etc. We are always happy to work with you if these symptoms are present and do not want to discourage you from letting us know.

Thank you for your understanding, cooperation, and continued support. We look forward to continuing to serve you.

Warm regards,

Michelle
Two Girls One Mop LLC

Important Scheduling & Cancellation Reminder Click here for an update from Two Girls One Mop LLC!

With temperatures reaching the 90s today, we kindly ask that homes be kept at a comfortable working temperature for our cleaning staff. Due to the physical nature of our work, we are unable to clean in homes exceeding 75° indoors.

Please ensure air conditioning or adequate cooling is running prior to your scheduled appointment. Cleanings may be rescheduled and subject to a cancellation fee if these conditions are not met.

We appreciate your understanding and support in helping us maintain a safe working environment for our team.

☀️🧼

Two Girls One Mop LLC is looking for a dependable, trustworthy person to join our housekeeping team 1-2 days per week.

Requirements:
Valid driver's license and reliable transportation
Trustworthy, professional, and detail-oriented
Cleaning experience preferred, but willing to train the right person
Comfortable working in clients' homes and around pets when applicable
Be able to work as a team
Come join our team! This is a great opportunity for part-time work with a small business.

Please message directly for more information or to apply!

Just a quick update for our clients and friends:
Kaila is no longer with us at Two Girls One Mop LLC. Since many of you knew her personally and welcomed her into your homes over the last couple of years, I wanted to share this update directly.

Transitions like this are never easy in a small business, but we’re grateful for the support and kindness our clients continue to show us. Our team is working hard to keep everything running smoothly, and we truly appreciate your patience and loyalty. We want to wish Kaila the best of luck in her next venture.