Work Works by Design

Designing engaged employee cultures can be tricky. Interesting things to consider.

The Dark Side of High Employee Engagement Burnout, for one thing.

“The new world of work is becoming very focused on design. HR, which was once a function that told people what they had to do, now has to “nudge” us to obey; when HR rolls out old, clunky programs, we simply ignore them. By contrast, high-impact HR teams are now starting to practice design thinking- they are creating personas to understand their employees, and measuring employee behavior and engagement just as we measure our customers. In fact, I believe the disciplines of design thinking and behavioral economics will become a new major area for HR.”

- Josh Bersin, Predictions for 2016, Bersin by Deloitte