Coloring Outside the Lines

Harnessing your inner innovators, You’ll be inspired to transform your company’s touch points into a series of exceptional experiences that garner engaged internal customers and loyal external customers.

Innovators question the status quo, observe like anthropologists, network for new ideas, and experiment by trying out new things, taking things apart, and testing out prototypes. Then they engage in associational thinking by connecting the unconnected to get innovative solutions. In short, innovators consistently act differently to think differently.

To start, I suggest three steps. 1) Assess your discovery skills strengths; 2) Identify a compelling innovation challenge that matters, and 3) Practice your discovery skills ruthlessly. When combined, these steps can help you — and your team — build the relevant innovation skills required to make a bigger, better impact at work and beyond.

Discover in today's video how to create a customer first culture by focusing on customer experience and your employees.

Creating a Customer-First Culture Jeff Tobe M.Ed, explains how to create a customer first culture by focusing on customer experience and your employees.Creating a Customer-First Culture

Should a company reward its employees for providing excellent customer experiences? If yes, why?

Rewards Recognition and Customer Experience Customer Experience guru, Jeff Tobe M.Ed., gives you seven questions to consider before linking 'employee rewards and recognition' to customer experience.