Focus On Customer Success

Broadcast Sales - this applies to you too!

Five Secrets to Mind-Blowing Customer ServiceCindy Solomon | Cindy Solomon We’ve all been there: The company whose customer service was so bad you wanted to throw your phone against the wall or yell something really unpleasant at the “customer service” rep (maybe even suggest a new title for their job?).

Huge darn deal in the Broadcast business - plus Meredith gets $60mil for their efforts!

Nexstar-Media General: It's A Done Deal | TVNewsCheck.com As expected, Nexstar Broadcasting Group and Media General have reached a deal by which Nexstar will pay $17.14 in cash and stock for Merger General.The merger creates a new mega-group with 171 stations in 100 markets serving 39% of TV households. Current Media General shareholders will also be entit…

We can all learn from this experience. BROADCASTERS - how do you treat your advertisers? Do your front line people have the authority to satisfy their issues immediately?

Why Leadership at Every Level is Essential to Business Success An Open Letter to Best Buy CEO Hubert Joly Dear Mr. Joly, As a student of leadership philosophies and behaviors, I’ve been following your turnaround efforts at Best Buy. Media reports like the