Sean Bell - Growth Opportunity & Development LLC

“News Flash in Houston”. Car repair shop owner arrested for scamming customers to the tune of 90 thousand dollars! Ever had a situation where God leading you to the right versus wrong people solved your problem.
Growth Opportunity & Development recognizes businesses employees can make a difference each day in the lives of their customers. Those that go beyond the call of duty by providing exceptional customer service are assets to any company.
Three parts department employees, (Ed, Angel and Paul) of Houston business Sterling McCall Cadillac went beyond the call of duty.
Short story – Needed a fuse to temporarily get my car running and to a shop. After an expensive repair by a mechanic of something that did not get the car to run and then being referred to someone that diagnoses electrical problems of which are never free, I went to Sterling McCall Cadillac parts department to purchase the fuse. While purchasing the fuse I explained the problem and symptoms experienced. Ed responded, “I’m not a mechanic nor do I have any idea of your problem but you know we’ve seen a lot of purchases of a particular part associated with your model car and the problem you are having. I thanked him and decided to investigate the part online. To my surprise I found a do it yourself video on YouTube (normal), but the repair video explained all the symptoms I was having along with why I should change out this part. Two corroborating pieces of information had been obtained so I decided to purchase the part which Paul retrieved and Angel sold me all while being polite and courteous. Problem solved.
Now I know all car issues can’t be solved in this manner, but isn’t it great when employees take the time to really listen and try to help. EVER HAD THAT PROBLEM?
So a big TTGAT to Sterling McCall Cadillac’s stellar parts department employees.