Diamond Strategies LLC

I agree 100%!

The CTA should staff its Twitter feed like it does its customer service call center, Schweitzer said. "I think CTA actually provides really good service," Schweitzer said about the agency's train and bus service. "Just the way that it's being represented on Twitter, that's kind of a downer."

And in my opinion, the Chicago City Clerk's Office is one example of a government office that is leveraging social media to connect and improve its customer service, especially on mobile.

http://www.chicagotribune.com/news/local/breaking/redeye-study-twitter-users-like-to-complain-about-the-cta-20150211-story.html

CTA attracts more haters on Twitter than other transit agencies: study The CTA tends to draw more trolls on Twitter than other major public transit systems possibly because the agency doesn't regularly respond to rider comments, which is key in tamping down critics on social media, according to a new university study that analyzed mean tweets toward public transit syst…

Since 2008, there has been a steady, though not huge, decline in the amount of gas used in America. Currently, gasoline consumption is down about 25 million gallons per day compared to last year.

Why America Is Losing Its Gas Guzzling Ways A fundamental and dramatic shift is happening when it comes to our addiction to gasoline.