LeadMagic

How can SaaS companies retain & nuture their customers?

In addition to offering excellent customer support for all their post-sale needs, consider:

- Offering periodic training for new users on existing accounts

-Looking for ways to upsell existing customers, such as suggesting a more full-featured product tier when it would fit their needs

- Asking for feedback, reviews, and referrals, or offering to feature your customers in a testimonial

- Sending customers hand-written thank-you notes when they celebrate an anniversary with your company; in a tech environment, human touches really help you stand out

What methods have you used?