Expert Consultancy

Casual workers are a critical component of most businesses. These professionals can provide seasonal or long-term support to over-burdened staff, or they can bring a specialised eye to assist business growth. Paying casual workers on time is essential to creating a long-term, beneficial and responsible relationship with your casual employees. Expert Consultancy can work with businesses as an outsourced payroll partner to facilitate casual payments, and safeguard employers against any risks. Keep your business moving forward with the support of your casual workers, with prompt and accurate payments. With over 11 years of experience servicing businesses with a high casual worker reliance, enjoy total confidence in working with Expert Consultancy experienced payroll providers.

SAFARI CLIENT ENGAGEMENT SPECIALIST VACANCY IN ARUSHA
Our client will be hiring for the above role where selected candidate will be expected to join their team by 1st June 2026.
Location: Arusha, Tanzania
Reports to: Operations Director
Department: Sales & Guest Experience
Salary: TZS 600,000/= to 700,000/= Gross Salary
Other Benefits: To be discussed

About Our Client
Client is a leading safari and adventure travel company dedicated to creating unforgettable wildlife and cultural experiences across Africa. Our mission is to connect travelers with nature, local communities, and authentic experiences while promoting sustainable tourism.

Position Overview
The Client Engagement Specialist plays a key role in building lasting relationships with our guests-from the first inquiry through post-safari follow-up. This individual will be responsible for ensuring every client feels valued, informed, and supported throughout their safari journey. The ideal candidate is personable, detail-oriented, and passionate about delivering exceptional customer experiences.

Key Responsibilities
Client Relationship Management:
●Serve as the primary point of contact for clients before, during, and after their safari.
●Respond promptly and professionally to client inquiries via email, phone, and chat.
●Build trust through personalized communication and expert guidance.
●Collect client feedback and ensure timely resolution of concerns.

Sales & Booking Support:
●Assist with itinerary customization and provide detailed information about destinations, lodges, and activities.
●Coordinate with the sales and reservations teams to confirm bookings and manage client expectations.
●Track client journeys and follow up on leads to encourage conversions and referrals.

Guest Experience Coordination:
●Work closely with directors and field teams to ensure all client needs and preferences are communicated and met.
●Send pre-departure materials, travel documents, and welcome packages.
●Maintain communication during clients’ safaris when needed for support or emergencies.

Post-Safari Engagement:
●Conduct post-trip follow-ups to gather feedback, testimonials, and reviews.
●Foster long-term relationships with repeat guests and encourage loyalty programs or referral participation.

Administrative & CRM Management:
●Maintain accurate client records in the CRM system.
●Prepare engagement reports and suggest improvements based on client data insights.

Qualifications & Skills
●Bachelor’s degree in Tourism, Hospitality, Communications, or a related field.
●Minimum 2 years experience in client relations, travel consulting, or hospitality (luxury travel/safari experience a plus).
●Excellent written and verbal communication skills in English and Swahili ( A third international language is added advantage).
●Strong organizational and multitasking abilities.
●Proficiency in CRM software and Microsoft Office Suite.
●Passion for wildlife, conservation, and authentic travel in Africa.
●Empathetic, customer-focused mindset with problem-solving skills.

Why Join Us
●Be part of a passionate team shaping world-class safari experiences.
●Work in a dynamic, nature-inspired environment.
●Opportunities for travel, training, and career growth.
●Contribute to sustainable tourism and conservation efforts.

How to Apply
Share CV & Application Letter:[email protected]/WhatsAp:+255759261468 subject should: Client Engagement Specialist.

WE OFFER CASUAL STAFF PAYROLL:

Hi Estemeed Client,

I am happy to share with you our new business package. We are handling Casual staff Payroll in various business operation in Tanzania. Our experience for the past 8 years provided us with a very meaningfully insight in casual staff payroll

Corporate Payroll Services
This service manages payroll for businesses by handling employee salaries, tax deductions, and compliance requirements. It ensures that all staff are paid correctly and on time while meeting legal obligations.

Industry Payroll Solutions

Casual Payroll
This is for businesses that rely on casual workers (temporary or flexible staff).
v Managing payments for casual employees accurately and on time
v Handling changing work hours and irregular schedules
v Ensuring compliance with tax laws and workplace regulations
v Includes systems like employee self-service, reporting, deductions, and superannuation

The main focus: flexibility + accurate payment for workers with no fixed hours

Construction Payroll
For construction companies with complex workforce structures:
v Handling different pay rates, contracts, and project-based workers
v Ensuring compliance with construction industry awards and laws
v Managing site-based employees and varying job roles

The main Focus: complex pay rules and project-based payments

Why Our Payroll & HR Services

As your HR partner, we aim to offer you flexibility and streamline payroll Outsourcing services but at competitive prices. Our goal is to help you achieve tangible benefits in the areas of cost savings as well as increase service level performances. We are proud to be a part of your great success.

We take great pleasure in proposing our Casual Payroll Outsourcing services to your company.

Dedicated to serve,
Ismael Nassary
Director

Expert Consultancy Co. Ltd
P.O. Box. 16560
Arusha, Tanzania
Skype: Expert Consultancy
Cell/WhatsApp: +255 (0)759261468
Email: [email protected]

NAFASI ZA KAZI ZA VIBARUA PORINI (NAFASI 76):
Nafasi za vibarua kwenye mahema ya utalii (camps) na maeneo mengine ya Huduma za kitalii kwa wateja wetu katika pori la Mwiba na Maswa kwa muda wa Miezi mitatu zikihusisha kazi za ujenzi, usafi, ulinzi, na kusaidia kazi za nguvu k**a kutengeneza Barabara.
 Malipo: TZS 325,000/=
 Kuanza: 2/5/2026

Aina za Kazi na Fursa:
 Vibarua vya Muda (Camps/Ujenzi): Kazi za ujenzi wa mahema, usafi, au kazi za nguvu, mara nyingi kwa mkataba mfupi.
 Utalii/Hoteli: Fursa za vibarua katika mahema ya utalii (camps) kwenye hifadhi za taifa, hasa baada ya msimu kuisha na kuandaa mahema kwa ajili ya msimu mpya.
 Kuandaa na kurekebisha Barabara za Kwenda katika mahema na hotel zilizopo katika pori husika
 Ujenzi na Usimamizi wa Kambi: Kusimamisha mahema ya watalii, kuandaa maeneo ya kupumzikia, na kuvunja kambi baada ya wageni kuondoka.
 Huduma za Usafi (Housekeeping): Kusafisha hema za kulala, kusafisha maeneo ya pamoja, na kuhakikisha vyoo/bafu vina usafi.
 Usaidizi wa Mizigo: Kupakia na kupakua mizigo kutoka kwenye magari ya watalii (Safari Jeeps) au ndege.
 Huduma za Jikoni na Chakula: Kusaidia wapishi kuandaa malighafi (kumenya, kuosha), kuandaa meza, na kuosha vyombo.
 Matengenezo ya Kambi: Kukata kuni, kuwasha moto wa kambi (campfire), na kufanya matengenezo madogo madogo ya miundombinu.
 Usalama: Kusaidia katika ulinzi wa kambi kwa kufanya doria ndogo au kuonya watalii kuhusu hatari za wanyamapori.

Vigenzo Vinavyohitajika:
 Uwezo wa kufanya kazi ngumu
 Awe na wadahamini wawili
 Awe na Elimu ya Msingi na kuendelea
 Awe tayari kufanya kazi porini

Namna ya Kuomba:
Tuma barua ya kuomba kwa email hii [email protected] au Piga +255759261468.

Senior Safari Planner Job Vacancy (1 Position)
Our client is a Destination Management Company (DMC) with local knowledge, expertise and resources, working in the design and implementation of tour itineraries in East Africa. The company provides both a creative and professional level of expertise when preparing programmes tailored specifically to the client’s unique brief and budget.

Job Title: Senior Safari Planner
Department: Sales & Marketing Department
Report to: Marketing Manager
Salary: 3,500,000 Gross Salary

Cheli & Peacock Safaris aims to:
 Deliver an experience to our guests that is unrivalled and exceeds all expectations;
 Provide excellent customer service to our agent partners, therefore growing our client base;
 Maintain profitability by making sure that revenue stays ahead of costs by focusing on profit margins;
 Improve productivity by providing employee training and advancement, as well as streamlining systems;
 Retain staff and encourage a positive employee environment;
 Sustain relationships with our select reputable partners that build on the trust and respect required to ensure the quality of service and safety of guests;
 Plan for growth using both historical data and future projections;
 Maintain financing in order to consider long-term improvement projects and address short-term needs;
 Develop systems in order to prepare the organisation for growth and create processes that deal with the evolving marketplace; and
 Create tools that support innovative interaction with clients and guests that improve the market share.

General Responsibilities
Be a key member of the sales team; achieving growth and hitting sales targets. Help define essential sales points in a given key market. Manage a team of safari planners in the given market. Collect information to ensure that the company grows its presence in the given market. Analyse reports in detail to understand the performance of the business. Drive the development of the company’s specialisation by engaging in experiential travel and developing the idea of tailor made travel to the next level. Service existing accounts and establish new accounts, by ensuring that the quality and timing of response meets the company’s expectations.

Specific Responsibilities
 Prepare detailed, articulate and comprehensive itineraries and quotations;
 Manage the full booking process, from commencement to confirmation;
 Engage in the role of mentor to support staff in the team to realise their potential;
 Manage a group of safari planners and ensure that each member fulfils their role, providing the necessary support:
 Present, promote and sell products and services using solid arguments to existing and prospective customers;
 Perform cost-benefit and needs analysis of existing and potential customers to meet their needs;
 Establish, develop and maintain positive business relationships with our agents and direct guests;
 Reach out to agent leads through cold calling;
 Achieve set sales targets and outcomes within schedule;
 Coordinate sales effort with team members and other departments;
 Analyse market potential, track sales and produce status reports;
 Keep abreast of best practices and promotional trends;
 Take feedback positively and implement the necessary changes;
 Develop and test unique business strategies and concepts;
 Collaborate with colleagues and peers on the sales, marketing and product development teams to improve overall customer experience and satisfaction;
 Stay up to date on company best practices, policies, products, pricing and promotions;
 Increase overall sales efficiency and profitability through excellent sales strategies; and
 Attend training and familiarisation trips according to company requirements.

Requirements
 Tanzanian Citizenship;
 Bachelor’s degree in Tourism or related field;
 Seven plus years of relevant experience with at least four years in a managerial position.
 Understanding of local and international tourism;
 Understanding of modern IT systems, including the ability to work with Microsoft Office programmes and the Google Suite;
 Knowledge of a European language would be advantageous;
 Ability to travel when necessary, in order to meet with customers and stakeholders, to build business relationships.

Skills
 Highly motivated and target driven with a proven track record in sales;
 Excellent selling, communication and negotiation skills;
 Aptitude to work in a fast-paced and demanding environment;
 Effective email communication skills;
 Ability to prioritize effectively, manage time and organise workflow;
 Potential to create and deliver presentations tailored to the audience needs;
 Ability to adapt to constant change;
 Strong relationship management skills; and
 Desire to improve and reflect on feedback provided by managers through the application of KPIs

How to apply!
Please send your CV, Cover Letter & Previous employment certificates of service on or before 20th March, 2024 to [email protected] .

You Email subject head should ready “Senior Safari Planner (JV/ECL/SSP21/24)”

You can also call/WhatsApp us on +25575926148

NOTE:
Please ready & understand the positions requirements before sharing your application with us. We regret to inform that with volumes of CV’s received, we will be able to reply to only candidates who will meet the required qualifications & experience.