Fiberteczone PSG

80% of the affected connections have already been restored.

📢 SERVICE UPDATE

Good news, FibertecZone!
Paunti-unti na pong bumabalik ang ating internet service, at as of now, around 80% of the affected connections have already been restored.

However, habang ongoing pa rin ang stabilization and restoration ng remaining lines, some customers may still experience:

• Buffering
• Slow internet speed
• Intermittent connection
• Temporary signal fluctuations

To help refresh and stabilize your connection, we highly recommend that you:

✅ Restart your modem/router

1. Unplug the power cable
2. Wait for 30 seconds
3. Plug it back in and wait for the lights to stabilize

Restoration may still vary depending on your exact location and line condition, but continuous progress is being made.

Maraming salamat po sa inyong matinding pasensya, pag-unawa, at suporta throughout this incident. Patuloy po kaming magbibigay ng updates hanggang sa maibalik fully ang serbisyo.

— FibertecZone PSG Team

NETWORK ADVISORY: UNFORESEEN INCIDENT AFFECTING SERVICE

We are deeply, deeply sorry for the internet outage that is currently affecting your service. We were caught completely off-guard by this sudden turn of events, and we want to assure you that this is something we never expected or wanted to happen.

An entirely unforeseen incident—burned electrical wires in front of the Iglesia Ni Cristo Church in Ilugin—unfortunately and unexpectedly caused significant damage to our crucial main fiber optic lines as well. We feel terrible that this external event, which was entirely beyond our control, has led to this disruption.

Rest assured, our top and only priority is to fix this as quickly as possible. Technical team has been on-site and is working tirelessly, round-the-clock, to repair the damage and restore your connectivity. The provided images show the situation and our team in action.

Please be advised na wala din po kaming signal at humanap pa ng lugar na mayroon. Pasensya na po kung hindi kami agad makapag reply.

Affected Areas: Ilugin, Nagpayong, and Kenneth.

Estimated Resolution: Within the day.

Updates: We will provide updates as they become available.

Affected areas, ramdam po namin ang inyong hirap at abala. Hindi man po natin ito kagustuhan at talagang nasorpresa rin po kami sa nangyaring sunog ng wiring. Hiling po namin ang inyong kaunting pasensya at pag-unawa habang ginagawa namin ang lahat ng paraan upang maayos ito sa lalong madaling panahon within the day. Maraming salamat po sa inyong patuloy na pag-unawa.

Thank you from the bottom of our hearts for your patience. We are committed to getting you back online.

IMPORTANT ANNOUNCEMENT

Apologies for the Interruption.

We sincerely apologize for the recent loss of internet connection. Our internet service provider is currently experiencing technical difficulties affecting multiple areas, including ours.

This situation is beyond our control, but please rest assured that we are closely monitoring updates and will resume normal operations as soon as the connection stabilizes.

Thank you for your patience and understanding. We appreciate your continued support.