MIS Office - CSU Sanchez Mira

𝐂𝐒𝐔 𝐫𝐨𝐥𝐥𝐬 𝐨𝐮𝐭 𝐨𝐧𝐥𝐢𝐧𝐞 𝐜𝐥𝐢𝐞𝐧𝐭 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐬𝐲𝐬𝐭𝐞𝐦 𝐭𝐨 𝐛𝐨𝐨𝐬𝐭 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲

The institution has launched an Online Client Satisfaction Measurement (CSM) System across all frontline and support offices, strengthening its push for quality, transparency, and efficient public service under its SMART Campus Transformation program.

The initiative complies with directives from the Anti-Red Tape Authority (ARTA) and was made possible through the leadership of University Committee on Anti-Red Tape (CART) Director, Fr. Ranhilio A. Callangan.

The online platform allows clients to quickly provide feedback on services availed by scanning a QR code displayed in each office. Users are directed to a digital form where they can identify the service received, rate their level of satisfaction, and suggest improvements.

To support accessibility, the institution has provided free Wi-Fi at the Administration Lobby, enabling walk-in clients to accomplish the form on-site.
Officials said this ensures wider participation and aligns with ARTA’s directive to make government services more accessible and user-friendly.

Data gathered from the system will be used to monitor performance, identify service gaps, and guide evidence-based improvements. The institution noted that the feedback mechanism enables offices to systematically capture and act on client input in a timely manner.

Administrators said the rollout supports broader goals of digitalization, innovation, and accountability in public service, while reinforcing compliance with national policies on ease of doing business.

With the implementation of the Online CSM System, the institution aims to enhance client experience and sustain continuous improvement in service delivery.