Convai

We are thrilled to welcome Shaun Cochrane to the team as our new Sales Director at Convai.

Based in Melbourne, Shaun joins the team to provide our clients with a strategic bridge, turning ambitious Conversational AI strategies into measurable business outcomes. With over two decades of experience at the intersection of AI automation and Customer Experience, he is a seasoned leader who specialises in bridging the gap between intelligent voice technology and high-impact business strategy.

Shaun brings a wealth of enterprise expertise to Convai, focused on delivering client value:

⏺️ Pioneering Insight: As a former co-founder of a specialist speech and contact centre firm, Shaun has spent his career at the forefront of voice automation and transformative CX.

⏺️ Enterprise Pedigree: Having held senior leadership roles at some of the world’s largest global tech organisations, Shaun understands exactly how to deploy Conversational AI to revolutionize customer journeys at scale.

⏺️ Strategic Collaboration: Shaun is dedicated to leveraging the collective power of a reseller ecosystem to help our clients redefine the frontier of automated engagement and achieve meaningful commercial outcomes.

Please join us in giving Shaun a warm welcome to the Convai team!

If you’d like to discuss how Shaun and the Convai team can support your business goals, you can connect with them here: https://ap1.hubs.ly/y0zPdH0

Congrats to us, Innovior and Probe CX. 🫡

Read here: https://lnkd.in/g5hPfU9f

🚀 We're a Major Contender.

Everest Group recognises Probe CX ’s Digital CX Power in APAC!

Achieving a Top 10 ranking is a testament to our commitment to delivering exceptional customer experiences.

Everest Group singled out our robust security foundation, end-to-end CX capability and the power of our internal tech ecosystem with Innovior and Convai

See how we’re shaping the future of CX.

Read the full story here: https://www.probecx.com/insights/probe-cx-named-major-contender-in-everest-group-cxm-peak-matrix-2025-for-apac

An Australian supermarket implemented Oration, an AI-powered solution, to efficiently manage customer enquiries on its online platform.

Read the full case study here: https://hubs.la/Q03x-K110

Tailor your contact centre with the right features for your needs. See how Convai’s Oration© can help reduce costs and enhance efficiency.

https://hubs.la/Q03vT5SH0

Due to an increase in government cruise regulations, the client sought ideas to reduce their cost to serve whilst improving their customer experience.
Read the full case study: https://www.convai.com.au/case-studies/cruise-retailer-achieves-71-percent-revenue-boost-using-intelligent-call-routing-solutions