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How Does Omni-Channel Queue-Based Routing Work?
Do data models make your heart skip a beat? Want to understand the ins and outs of how Omni-Channel routes work items to your agents? Then we have a treat for you. Omni-Channel pushes work items to the right agent at the right time so that your support team can efficiently help customers with their problems. But how does queue-based routing work under the hood? Let’s dive in.

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Create Custom Theme Layout Components for Communities | Lightning Aura Components Developer Guide | Salesforce Developers Create Aura components for Salesforce for Android, iOS, and mobile web and Lightning Experience with JavaScript and Apex. Components can be used in standalone apps, Visualforce, Lightning App Builder, and Community Builder.