Venkatesh R & Associates

Good communication skills
Willing to work in night shifts
Experience on Desktop support, application support
Exposure on ITSM ticketing tools
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
Any Graduate or Under Graduate can apply.
Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFD’s
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote-Control tools
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking
Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
Exposure to similar role for a minimum of 6 months.