DEXL - Direct Express Logistics

April’s customer service performance is in—and it’s a strong one across all three depots 👏

Cardiff, Doncaster, and Stockport have delivered excellent results, maintaining high standards and consistency where it matters most—our customers.

📞 2,974 total calls handled
⚡ 7 seconds average answer time
✅ 99.96% of calls answered
⏰ 09:00–09:59 busiest hour

These figures reflect the team’s commitment to responsiveness, reliability, and delivering a great customer experience every time the phone rings.

A big thank you to everyone across all three depots for keeping performance levels this high—this is exactly what sets us apart.

🚀 We’re proud to support the launch of our sister company’s new website!

At DEXL, we’re excited to see DEXL International go live with their new online presence: https://zurl.co/E4MtO

DEXL International reflects our shared commitment to delivering high-quality solutions, building strong partnerships, and expanding our reach across global markets.

🌍 Explore their new website
🔎 Learn more about their services
🤝 Discover opportunities to collaborate

Congratulations to the DEXL International team on this fantastic milestone—we’re excited for what’s ahead!

www.dexl-international.co.uk