trustedtrader.team

🚨 Doorstep trader alert!
Residents in Walton, Felixstowe were approached at the door today offering block paving and driveway work by a trader. They even called in a designated No Cold Calling Zone, with signage in the road which state cold calling is not permitted and may be a criminal offence.

Have you been approached? Do you have any details of the traders and the vehicle they are travelling in? Call us via Citizens Advice Consumer Service on 0808 223 1133.

‼️ Please share! They may still be in the area, or they could have moved on elsewhere in the County.

Our normal advice is to never agree to anything, including a home visit, when approached by a cold caller on the phone, at your door or via email. Do your research first, and find out if it is a product or service that you want or require.

While it might be tempting to agree to low prices being offered on the doorstep, think twice.
▪️ never agree to have any work done as a result of a cold call, and don't be pressurised into having the job done immediately
▪️ if you think work needs doing to your home, get quotes from 2 or 3 traders. Ask friends and family for recommendations of traders who have carried out work for them. You can also check Suffolk Trusted Trader for traders that have been vetted and approved by us (link in the comments ⤵️ )
▪️ ask for the full name & address from a trader before considering dealing with them, and never rely solely on a mobile phone number
▪️ ask for a written quotation detailing all the proposed work and a final price for the job BEFORE the work is started
▪️ only pay in full once the work is completed to your satisfaction and PLEASE don't pay cash

Report all doorstep callers to us via Citizens Advice Consumer Service on 0808 223 1133. If you feel threatened call 999.

If you would like to receive a FREE No Cold Calling sticker for your door, please email us with your address on [email protected].

Choose Your Trader — Don’t Be Chosen. The safest way to arrange work is to contact a trader yourself. Taking control of who you invite into your home significantly reduces the risk of fraud or poor workmanship. https://trustedtrader.team/SORT

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"How else are we going to stamp out the traders who abuse people's trust?" That question comes from Gareth at NBK Bathrooms & Kitchens , a Trading Standards Approved Norfolk Trusted Trader with 28 years experience.

Rogue traders still win work by talking a good game and over promising. The simplest way to avoid them is to choose a trader who has been independently vetted before you let anyone into your home.

Read NBK's story: https://trustedtrader.team/Norfolk/NBK-Norwich-Bathrooms-Kitchens
Norfolk County Council Trading Standards

Norfolk Trusted Trader case study - NBK Norwich Bathrooms & Kitchens From one man with a toolbag to one of Norfolk's most trusted names in bathrooms and kitchens. NBK is a Trading Standards approved Norfolk Trusted Trader.