HD Telecom

Dear valued Customers,

Rogers Cable Internet service toward one of our Datacenter provider is experiencing outages, causing Internet service outages in locations across Ontario this morning, affecting thousands of customer.

Our technicians are monitoring the progress and we will provide updates as we receive it.

Best regards,

Vincent Pham
CEO
HD Telecom Inc.

Service outage affecting Customers using Bell infrastructure

At 06:35 AM, Sept. 08th, 2025, our DSL Internet service started experiencing an outage, affecting all of our Customers, who are using Bell infrastructure. The cause is in the fiber optic cables connecting our Data Center and Bell Data Center.

Bell technical team and our technical team are working around the clock together in order to identify the issue and to perform the repair.

At 13:35 AM, Sept. 08th, the issue has been identified and the repair started. Early this morning, Sept. 10th, the physical fiber optic cable is in good condition and we are waiting for the technical team from Bell to resume our service.

Our Customers using Rogers and Videotron infrastructure are not affected by this outage.

Our Customers using HD-WAN service for Business are not affected by this outage.

We will provide the updates as long as we get it from Bell and are expecting to resume the service as soon as possible.

We are very sorry and we will work with our Bell partner closely to guarantee that this type of outage will not happen again.

Best regards,

Vincent Pham
CEO
HD Telecom Inc

At 6:05 AM, Aug. 26, 2025, the outage has been fixed and our service has been resumed. If you are using HD Telecom Internet service on Bell's infrastructure, and your service has not been resumed by itself, please turn off your modem, wait for 15 minutes before turning it back on.

We are sorry for the inconvenience caused.
Thank you so much for your understanding and support.

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Starting from around 17:43 today, Aug. 25, 2025, HD Telecom are experiencing a service outage, happening to our Internet customers using Bell infrastructure. All of our customers using DSL internet over Bell copper infrastructure are being affected and have Internet service disruption.

Bell is informed and aware of this issue. We are working and monitoring closely the situation and will provide updates to our customers when it becomes available to us. Due to the complication of the issue, it is expected to take long time for Bell to perform the repair. If you have planned your activities tonight and probably tomorrow morning, which requires Internet service, please arrange a backup measure instead of relying on our Internet service. We are very sorry for this inconvenience.

In the mean time, our customers using Internet service over Rogers infrastructure and Bell's Fiber optic, and customers using our HD WAN service are not affected by this outage.

Thank you so much for your support.