Swoop Airline Refund Group

It’s not quite as simple as ‘just a click of a button’. We’ve worked hard to streamline the refund process, but each refund requires manual review and processing by one of our agents.
Some of the criteria that need to be validated before processing are:
Was the flight transborder, international or domestic?
Was the flight cancelled by Swoop, or was the cancellation initiated by the traveller?
Were alternative flight options offered by Swoop?
Has a credit already been issued, used or partially used?

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