Implement ITSM
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11/06/2018
Cool Remedy Insights From SMAC 2018 | Implement ITSM The Service Management Automation User Conference (SMAC 2018) last week had over 90 sessions on all things BMC Remedy. Session topics included ARS and ITSM
10/31/2018
Discussion with Stephen Earl, Principal Product Manager at BMC, about the CMDB beyond 18.05. After Lenny Warren's session on the CDM this morning.
10/30/2018
SMAC keynote talking about Helix Platform - containers, micro-services, multi-channel environments - cool.
05/01/2017
The basics: Help Desk vs Service Desk: What’s The Difference? Check it out.
Help Desk vs Service Desk: What’s The Difference? via @BMCSoftware Find out the difference between helpdesk and service desk.Get more information regarding ITIL help desk & service desk for best ITIL practices.
04/13/2017
Learn how Aviva IT uses BMC BladeLogic to manage and automate application releases as well as fixes and enhancements to its production system. http://spr.ly/61848jvzj
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