LCC Belize - SISE

Stay tuned ❕❕❕

Happy Hump day ! We have a big announcement coming up this Friday so keep checking our page for what’s to come next !

Here is some helpful information and some tips for you guys and also a hint as to what the next announcement will be !!!!

📌📌Top Interview Questions with Sample Answers:

1. Tell Me Something About Yourself

Most applicants answer by giving out their address, age, birthplace and other personal information. These aren’t what the interviewer wants to hear.

The interviewer wants to know whether you’re fit for the job.

Therefore, talk about the experiences and skills you have that relate to working in a call center.

If you were employed, talk about what you learned from your previous job experiences.

You might ask, what if your previous job experience wasn’t related to call center?

Simple. Highlight the skills you learned from your previous job and relate it to the skills required in a call center. Find the connection.

2. Tell me something about yourself that is not written in your resume

The interviewer simply wants to know the person behind the formal attire. He’s facing a stranger with just a piece of paper in hand to tell them who that stranger is. The paper isn’t enough. He needs to know more about you. Something about yourself that makes you memorable.

Hobbies and interest.
Skills
Experiences
Dreams and goals
Anything positive about yourself

3. Why should we hire you?

Sample:

"You should hire me for the following reasons,

Firstly, I know that if I’ll have the opportunity to work for this company I’ll be giving my very best. Certainly, I will not have problem with my attendance and will be performing well.

Secondly, I am a person with a good work principle. I give my best effort to achieve quality result.

Lastly, I am fit for this job because I have the basic skills needed to perform Customer Service tasks or responsibilities

4. why do you want to work in a call center?

Sample:
“I want to work in a call center because of two reasons:

First, because Call Center provides tremendous career growth opportunities. Here you can climb the ladder of success for it provides training and avenue for growth to employees.

Second, because Call Center provides avenue to master communication skills and to develop skill-set further. One of my goals is to develop my English communication skills to the fullest potential and I can’t see any better way to reach this goal than to work in a call center."

5. What is your idea of a BPO or call center?

Note: Being inexperienced in the call center industry is not an excuse. If you say you have no idea what is a contact center, call center and BPO, then you’re giving the interviewer a good reason not to like you.

I suggest that you begin with this statement:

As what I’ve researched online…”

“Before I decided to apply, I researched…”

“According to a friend who is a call center agent…”

Why? Because you want to emphasize that you took the time to research the job description and isn’t just applying to get any job.

Interviewers want to hear that you’re applying because you specifically want to be a call center agent. Extra point for you.

Sample:
“As what I’ve researched online, a call center is where call center agents either make or receive phone calls to answer customer’s questions about products and services or to sell something and conducts surveys.”

“Before I decided to apply, I researched the employees’ job description in a contact center and I found out that a contact center is where you handle calls, emails and chats to answer customer’s questions or resolve customer concerns"

6. Where do you see yourself five years from now?

If you have plans leaving the company soon, or even in the next 5 years, don’t tell the interviewer that. The company wants employees who stay for as long as possible. So give them that.

Sample:
“If I’m lucky to be a part of [company name], five years from now, I’d like to see myself promoted to a higher position, probably become a team leader to ensure the quality of work from my team. I find that I get along with any types of personalities so I’m definitely looking forward for a position where I constantly interact with people. I also do great with tasks that require me to sit alone in a cubicle. So basically, I could accept just about any position. The only thing for sure is I want to advance my career here at [company name], and not just in any other company. Your company is definitely my first choice.”

7. SITUATIONAL QUESTIONS

It’s the “what would you do?”/ “what did you do?” question. You’re given a certain situation, then the interviewer asks you what did you do or would you do if you are in that situation.

It could be something you did in the past. Or something that could happen in the workplace- the “what if?” questions.

Example:

What would you do if you have a rude boss or colleague who’s affecting your productivity at work?”

Step 1: Professionalism

Ask yourself: What would a professional employee do in this situation? Of course, he’d talk to the boss/colleague instead of punching him in the face or grabbing her hair.

Step 2: Use the format

-What’s the situation?

In this question, the situation has been given: a rude boss or colleague.

- What is your solution?

“I would personally talk to him/ her and try to work out our misunderstandings. I’d say, ‘Hey, I’d like to talk to you about yesterday. When you said “I’m dumb” because I wasn’t able to calm the customer down, I was honestly hurt. I’d like to explain and make you understand what really happened…
If we can’t work things out, then I will bring it up to another higher person who could take care of the situation. If I’m having issues with him/ her, chances are, I’m not the only one. There could be others who felt the same but just didn’t have the courage to speak up.”

- What is the result?
This way, everyone in the office could harmoniously work together instead of emotionally taxing themselves on unnecessary issues.”

9. Knowledge about the Job Questions:

☆What is customer service?

Here is a selection of sample answers you can use to respond to questions about customer service. Be sure to tailor your own answer to fit your experience, and the company you are interviewing with:

Sample 1:
•There are many components to customer service, and you need all of them to truly satisfy customers. Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Finally, customer service is clearly explaining solutions to clients. All of these components of customer service lead to happy and loyal customers, which I know is the ultimate goal of your company.

Sample 2:
•Customer service is listening to customers and helping to resolve their issues so that they remain happy and loyal. Listening is such a critical, and sometimes overlooked, part of customer service. Having worked in a call center for five years, I have plenty of experience listening carefully to the needs of my customers before efficiently working to solve their problems and explain the solutions. Most customers already begin feel taken care of once you listen carefully to their concerns. Asking clarifying questions, repeating their concerns, and simply quietly listening are helpful ways to demonstrate that you are listening and that you care about their problems.

☆What is good customer service?

Note: To give you an idea so that you can make your own answer check passages below:

•Good customer service means helping customers efficiently, in a friendly manner. It’s essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.

•Good customer service involves giving customers a good first impression of the business, with a friendly greeting and helpful attitude, as well as a good lasting impression. Determining the customer's needs and solving problems quickly will lead to satisfied or happy customers.

Other Questions commonly asked during interview:
+ What are your strengths and weakness?
+ What are your short and long term goal?
+ What motivates you to work?
+ What can you contribute to this company?
+ What are the characteristics or skills that you have that make you a perfect fit for this job .

What are some important things to you when looking for a job ?