DataNuum

The is at the core of the whole thing so we don't want to say importance of customers, that's a given.



We are back with the part 2 of our transformation series. In the new article on our blog, we talk about the starting point of the digital journey and what mistakes to avoid. Click the link below to know more on how you can increase by focusing on your customers.

Notes On Digital Transformation: The Customer According to the late Peter Drucker, as he wrote in his book The Daily Drucker, there is one valid definition of business purpose, which is to create customer. He explains this more by emphasizing …

Throughout this and the laws being lifted, it's become a "new-normal" to apply omni-channel for retailers. Stores are looking to ensure a seamless and customer shopping experience.

To jump-start this integration, retailers could consider the following actions:

- Offer fulfillment basics: With the rise of
contactless pick-up, retailers should introduce curbside pickup and “buy online, pick up in store” features

- Build an omnichannel staff. should invest in training and equipping store associates to engage with customers online, they could also reward store associates for online sales

- Enable personalization of in-store by ensuring customer recognition online or offline