Webtechfze

Webtech FZE is hiring a Dynamic Candidate for Customer Service Cum Admin Job Role in Ecommerce Area.
Job purpose
Advises present or prospective customers by dealing Call / Messages on a rotating basis; operating telecommunications technologies Like Calls / Email / Messages on Our Support Side.
Influences customers to buy or retain service by following a prepared script to give product reference information.
Documents transactions by completing forms and record logs.
Maintains database by entering, verifying, and backing up data.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains quality service by following organization standards.
Co-ordinates with Various Vendors and Involve in Negotiating and Finalizing the Contracts.
Key accountability
• Inbound and Outbound calls to Customers and Vendors
• Dealing with Online Orders and assisting them in Purchase.
• Managing and Updating Products on our Online Store.
• Convert Received Enquiries into prospective Purchases.
• Maintaining the attendance registers, time-sheets, call logs, and other miscellaneous records.
Knowledge, Skills and Abilities
1. Excellent written and spoken English
2. Pleasing personality
3. Highly Energetic, passionate and ambitious
4. Basic Proficiency in Microsoft Office (Word, Excel and PowerPoint)
5. Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level, Persistence, Product Knowledge
Minimum Qualifications and Minimum Experience Requirement
Applicants should have minimum 2 years relevant experience as a Customer Support executive cm admin role specifically within the Ecommerce Sector.
Only Applicants meetings the above requirements may apply.
Profile Summary
Eligibility: Any Graduation, Bachelor
Industry: E- Commerce
Salary: As per the industry standards and incentives
Function: Business Development / Administration / Customer Care
Job Type: Full-time
Salary: AED2,000.00 to AED2500.00 /month